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"We
strongly recommend this service to anyone or a company
requiring reliable mail and package forwarding."
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| FAQs |
Who
is Mbex.net? Why
do I need your service? What
products can I purchase?
How
do I sign up?
What is the difference between
your forwarding address and my own mailing address?
What
Required Documents do I need to send?
I have just received a U.S. forwarding address. Can
I start using this address immediately?
How do I order
products to be delivered to it? What
happens once Mbex.net receives my package?
Do you notify me when you receive
my package? How often will you send my package?
If I expect multiple packages, can you re-package
them into one box and ship for me?
Do you notify me when you receive my mails? How often will you send my mails? Are
there any required documents to receive my letters?
Can
I buy insurance for a shipment? What
is your shipping rate? How
can I pay for your service and when do I need
to pay?
Q: Who is Mbex.net?
A: Mbex.net is  ,
a brick-and-mortar shipping and mailbox company
located in La Habra, California. Using our mailbox
service, you can have a forwarding address in
the U.S.; and using our shipping services via
DHL or FedEx or USPS Express, you can have the
packages forwarded right to your door.
Q: Why do I need your service?
A: If you currently do not have a U.S.
presence, you probably find it very difficult
to purchase many items that are available only
in the U.S., whether through Amazon.com, eBay,
e-tailers or wholesalers. You can pay for them
using PayPal or Visa/Master card, but the seller
might require a U.S. address for shipping. We
solve your problem by providing you with a forwarding
address in the U.S. We provide you with a physical
address (No PO Box address). Once you make a purchase
with this address, we will receive the package
on behalf of you and forward it to you almost
anywhere in the world.
Q: What products can I purchase?
A: Anything from antiques from eBay to
computer servers, as long as they are not prohibited
or regulated by the US Government, the shipping
carriers, your country and/or the merchant.
Q: How do I sign up?
A: You need to click "Register"
on the top menu bar and complete the registration form. Then, you
need to decide whether you want to make membership payment on a quarterly
basis or yearly basis. You will find detailed information on membership
and benefits by clicking Rates and "Services"
on the top menu bar or here in FAQ. Upon registration, you'll be asked
to provide us with the Required Documents [see the next Q & A].
After we review your registration informatoin, we will decide whether
we will activate your account or not. Once we activate your account,
you may login using your username and password and see a forwarding
address in the U.S. You may use to shop any items in the U.S. through
the Internet and we will take care of receiving and forwarding them
to you.
Once you sign up and we activate your account, the membership fee
is non-refundable.
Q: What is the difference
between your forwarding address and my own mailing
address?
A: When you sign up with us, we provide
you with our forwarding address in the U.S.
You can use it to purchase almost any items
here in the U.S. through the Internet.
Example of our forwarding address:
John Smith
c/o Mbex (#5000)
1840 W. Whittier Blvd
La Habra, CA 90631, USA
If you plan to buy some items and want us to
forward them to you, our forwarding address
will be sufficient for you. If you plan to receive
some letters or do business using our service,
you need to have your own address. We can provide
it to you at no extra cost.
To have your own address
in the U.S., you need to provide us with the
USPS Form 1583 along with a copy of your two
IDs as the U.S. Postal Service requires this
legal document. You can download the form at
http://www.mbex.net/mbex-ps1583-new.pdf. As
you may notice in the highlighted information,
it needs to be notarized. Please refer to the
next Q and A to find more information about
the required documents. We understand that it
is a tedious process, but we need to comply
with the requirements by the U.S. Postal Service.
When we receive the required documents, we will
issue your own U.S. address so that you can
receive any letters or packages under your name
or your company name. Here is the sample address
of your own address:
Example of your own U.S. address:
John Smith
1840 W. Whittier Blvd #500
La Habra, CA 90631, USA
Q: What Required Documents do
I need to send?
A:
We need to receive some required documents from
you. (We may activate your account before we receive
the required documents. But, you still need to
send us the required documents.)
Email the following required
documents at 
.
- Two types of IDs (One with
a photo such as Passport or driver's license.
The other identification includes government,
university identification card; auto registration
card; utility bill such as electric bill &
gas bill, or a home or auto insurance policy.)
(Note: You may send the above documents via fax
at (949) 625 8240. When you make a copy, make
it lighter so that we can see it clearly via fax.
Otherwise, we might ask you to send them via mail. If it is difficult to email or fax the documents, just mail them to us.)
(Optional)
If you want to have your own U.S. address instead
of our forwarding address, you need to provide
us with additional document. (If you
want to receive any letters, you need to provide
this document.)
- USPS Form 1583 (Click
here to fill in the highlighted areas and print
it. You may directly download the form from
US Postal Service at http://www.usps.com/forms/_pdf/ps1583.pdf.
Please have the USPS form 1583 notarized.)
Mail the USPS Form 1583 to us
at the following address:
Mailbox Exchange
Attn: Membership
1840 W Whittier Blvd
La Habra, CA 90631
Please be advised that the U.S. Postal Service requires the original USPS Form 1583. If the USPS Form 1583 is not notarized, it may not be accepted. If you don't expect to receive any letters and you do not want to go through the trouble of having it notarized, do not worry about it. Our forwarding address will be sufficient to receive and forward your packages.
If you are in a hurry, you mail the original documents
via an express courier such as DHL Express or
FedEx.
Q: I have just received a U.S.
forwarding address. Can I start using this address
immediaately?
A: Yes. You can immediately start using
this address for your purchases in the U.S. We
will accept your packages but we can't forward
these to you until we receive the required documents
from you.
Q: Okay, now that I have a U.S.
address, how do I order products to be delivered
to it?
A: While making a purchase, enter the new
U.S. address as the "Ship To" address.
Q: What happens once Mbex.net
receives my package?
A: Once we receive your package under
your name and account number, we will notify
you via e-mail. You need to login to www.mbex.net
using your username and password. Then, click
"My Status". You will find the status
"Received". Then, provide us with the short
description of the package. You will find the
example so that you would know what to do.
If you don't expect any other packages, you
need to login into our site and confirm your
shipping address and provide us with the total
declared value for the shipment. Then, we will
start prepareing for the shipment. We will open
up each box and may re-package them if it is
necessary. We will try to make the shipment
smaller and lighter to save your shipping costs.
If we find any broken
or damaged items, we will notify you so you
can take appropriate action. we will prepare
for the commercial invoice based upon the information
you provide. Also, we will notify you with the
total shipping cost. Once we receive your payment,
we will ship the package to you.
Your package will be shipped through an express
carrier such as DHL or FedEx or USPS Express
as they are reliable and your package will be
trackable. We won't ship any packages via USPS
Priority nor any Ground shipments. It will take
about 1~5 days for you to receive the package,
depending on the destination. We will provide
you with the tracking number as soon as the
package is shipped. You may need to pay any
costs related to customs, taxes or import fees,
which are required by your country and are different
in each country.
Q: Do you notify me when you
receive my package? How often will you send
my package? If I expect multiple packages, can
you re-package them into one box and ship for
me?
A: Yes, we notify you everytime we receive
your package. When your package arrives through
UPS, FedEx, DHL or USPS, we receive and sign
it on behalf of you. We will provide you with
the shipping details including its weight and
sender's information.
You need to let us know whether
you want us to ship or hold it when we notify
you about your package. So, it is up to you
to decide how often you want us to ship your
package. We can hold your packages until you
ask us to ship them. Please be advised that
we can hold it for 45 days for free and you
need to pay for its storage fee thereafter.
We can not hold it more than 3 months.
We can re-package your items into one box and
ship it to you. We will definately save you
on your shipping costs.
Q: Do you notify me when you receive
my mails? How often will you send my mails? Are
there any required documents to receive my letters?
A: We notify you when we receive your packages.
However, we do NOT notify you when we receive
mails such as your letters or magazines.
Please be advised that we will send your documents
such as letters and magazines based upon your
Document Shipping Options you select. We will
NOT notify you every time we receive any letters
or magazines. If you want to edit the shipping
option, you can do so at any time by updating
your profile after you login.
If the default Document Shipping Option is "Hold
Mail", we will hold your letters and magazines
until you notify us by clicking
here. If you want to receive your letters
and magazines on a regular basis, you need to
select "Weekly", "Bi-Weekly"
or "Monthly".
Regarding any package we receive on behalf of
you, we will notify you immediately with the detailed
information. You need to let us know whether you
want us to ship or hold it. When you want us to
ship the package, we can certainly include all
your letters and magazines. It will be a cost
effective way. If you want to do so, you may select
"Hold Mail" as your document shipping
option and just remind us of including your mails
in the shipment.
You may use our U.S. forwarding address to receive
your packages. However, if you expect to receive
any letters under your name, you need to provide
us with the notarized USPS Form 1583 along with
a copy of your two ID. Please refer to our earlier
Q and A - What Required Documents
do I need to send?
Q: Can I buy insurance for a shipment?
A: All shipments via our express carriers
are insured with a declared value of up to $100.
If the declared value is more than $100, you may
request additional insurance. Additional insurance
charges are $2 for every additional $100. Please
be advised that the insurance amount should be
same as the total declared value.
Q: What is your shipping rate?
A: Click
here to find out your shipping cost to your
country.
Q: How can I pay for your service and when do I need
to pay?
A: You can make a payment with your credit card or PayPal
for your membership fee. Every time you ask us to ship your packages,
we will notify you the total shipping fee and you need to make the
payment through PayPal. If you do not have a PayPal account, PayPal
allows you to use your credit card to make a payment. Once it is paid,
the shipment will be made shortly thereafter. If your shipping fee
is over $500, you might need to send us a payment through bank wire.
In this case, we will pay for any bank wire fees.
All charges including membership and shipping fees must be paid in
advance. Your membership will be automatically renewed unless you
cancel it within 7 days prior to the expiry date.
If you don't want to use credit card or PayPal, you may send us a
deposit via wire transfer. Please contact
us for the wire transfer information.
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