Who
is Mbex.net? Why
do I need your service? What
products can I purchase?
How
do I sign up?
Do you provide us with
a street address (Not P. O. Box)? What is the
example of your address?
What
Required Documents do I need to send?
I have just received a U.S. address. Can
I start using this address immediately?
How do I order
products to be delivered to it? What
happens once Mbex.net receives my package?
Do you notify me when you receive
my package? How often will you send my package?
If I expect multiple packages, can you re-package
them into one box and ship for me?
Do you notify me when you receive my mails? How often will you send my mails? Are
there any required documents to receive my letters?
Can
I buy insurance for a shipment? What
is your shipping rate?
How
can I pay for your service and when do I need
to pay?
Is there any restriction on high valued items or certain items?
Q: Who is Mbex.net?
A: Mbex.net is  ,
a brick-and-mortar shipping and mailbox company located
in La Habra, California. Using our mailbox service, you
can have a U.S. address; and using our shipping services
via DHL or FedEx or USPS Express, you can have the packages
forwarded right to your door.
Q: Why do I need your service?
A: If you currently do not have
a U.S. presence, you probably find it very difficult to
purchase many items that are available only in the U.S.,
whether through Amazon.com, eBay, e-tailers or wholesalers.
You can pay for them using PayPal or Visa/Master card,
but the seller might require a U.S. address for shipping.
We solve your problem by providing you with a U.S. address.
We provide you with a physical address (No PO Box address).
Once you make a purchase with this address, we will receive
the package on behalf of you and forward it to you almost
anywhere in the world..
Q: What products can I purchase?
A: Anything from antiques from eBay to
computer servers, as long as they are not prohibited
or regulated by the US Government, the shipping
carriers, your country and/or the merchant.
Q: How do I sign up?
A: You need to click "Register"
on the top menu bar and complete the registration form. Then, you
need to decide whether you want to make membership payment on a quarterly
basis or yearly basis. You will find detailed information on membership
and benefits by clicking Rates and "Services"
on the top menu bar or here in FAQ. Upon registration, you'll be asked
to provide us with the Required Documents [see the next Q & A].
After we review your registration informatoin, we will decide whether
we will activate your account or not. Once we activate your account,
you may login using your username and password and see a U.S. address You may use to shop any items in the U.S. through
the Internet and we will take care of receiving and forwarding them
to you.
Once you sign up and we activate your account, the membership fee
is non-refundable.
Q: Do you provide us with
a street address (Not P. O. Box)? What is the
example of your address?
A: Yes, we provide you with a street
address in the U.S. (not PO Box) so that we
can receive your packages. You can use it to
purchase almost any items here in the U.S. through
the Internet.
Here is the example of our U.S. address:
John Smith
1840 W. Whittier Blvd #500
La Habra, CA 90631, USA
Q: What Required Documents do I need to
send?
A:
For Standard and Premium members who expect to do business
or receive any letters, we need to receive some required
documents from you after you sign up with us.
The U.S. Postal Service requires the following
documents so that we can receive your letters/packages
and forward them to you. It will be applied
to all our customers who receive any letters
or packages. (We may activate your account before
we receive the required documents. But, you
still need to send us the required documents.)
- A
copy of your two IDs (One with a photo
such as Passport or driver's license. The other
identification includes government, university
identification card; auto registration card;
or a home or auto insurance policy.)
- Original USPS Form 1583 (Click
here to fill in the highlighted areas of #6
and #7 and print it. Then, sign it
in #16.)
Email
the above required documents at 
or fax us at (949) 625 8240. (When you
make a copy, make it lighter so that we can
see it clearly via fax.)
Then, Mail the original
USPS Form 1583 to us at the following
address:
Mailbox Exchange
Attn: Customer Support Dept.
1840 W Whittier Blvd
La Habra, CA 90631
Please be advised that the U.S. Postal Service
requires the original USPS Form 1583. If you
can have it notarized, please do so. If you
are in a hurry, you mail the original documents
via an express courier such as DHL Express or
FedEx.
Q: I have just received a U.S. address.
Can I start using this address immediaately?
A: Yes. You can immediately start using this address
for your purchases in the U.S. We will accept your packages
but we can't forward these to you until we receive the
required documents from you.
Q: Okay, now that I have a U.S. address,
how do I order products to be delivered to it?
A: While making a purchase, enter the new U.S.
address as the "Ship To" address.
Q: What happens once Mbex.net receives
my package?
A: Once we receive your package under your name
and account number, we will notify you via e-mail. You
need to login to www.mbex.net using your username and
password. Then, click "My Status". You will
find the status "Received". Then, provide us with the
short description of the package. You will find the
example so that you would know what to do.
If you don't expect any other packages, you need to
login into our site and confirm your shipping address
and provide us with the total declared value for the
shipment. Then, we will start prepareing for the shipment.
We will open up each box and may re-package them if
it is necessary. We will try to make the shipment smaller
and lighter to save your shipping costs. If
we find any broken or damaged items, we will notify
you so you can take appropriate action. we will prepare
for the commercial invoice based upon the information
you provide. Also, we will notify you with the total
shipping cost. Once we receive your payment, we will
ship the package to you.
Your package will be shipped through an express carrier
such as DHL or FedEx or USPS Express as they are reliable
and your package will be trackable. We won't ship any
packages via USPS Priority nor any Ground shipments.
It will take about 1~5 days for you to receive the package,
depending on the destination. We will provide you with
the tracking number as soon as the package is shipped.
You may need to pay any costs related to customs, taxes
or import fees, which are required by your country and
are different in each country.
Q: Do you notify me when you receive
my package? How often will you send my package? If I
expect multiple packages, can you re-package them into
one box and ship for me?
A: Yes, we notify you everytime we receive your
package. When your package arrives through UPS, FedEx,
DHL or USPS, we receive and sign it on behalf of you.
We will provide you with the shipping details including
its weight and sender's information.
You need to let us know whether you
want us to ship or hold it when we notify you about
your package. So, it is up to you to decide how often
you want us to ship your package. We can hold your packages
until you ask us to ship them. Please be advised that
we can hold it for 45 days for free and you need to
pay for its storage fee thereafter. We can not hold
it more than 3 months.
We can re-package your items into one box and ship it
to you. We will definately save you on your shipping
costs.
Q: Do you notify me when you receive my
mails? How often will you send my mails? Are there any
required documents to receive my letters?
A: We notify you when we receive your packages.
However, we do NOT notify you when we receive mails such
as your letters or magazines.
Please be advised that we will send your
documents such as letters and magazines based upon your
Shipping Option. We will NOT notify you every time we
receive any letters or magazines. If you want to edit
the shipping option, you can do so at any time by updating
your profile after you login.
The default Document Shipping Option is "Hold Mail".
We will hold your letters and magazines until you notify
us by clicking here. If you
want to receive your letters and magazines on a regular
basis, you need to select "Regularly via USPS".
We will send your mail on a monthly basis
via USPS regular mail. If you want us to send your
mail via Express, you need to change your document shipping
option to "Hold Mail" and select "Express Service" and
notify us whenever you want us to forward your mail.
Regarding any package we receive on behalf of you, we
will notify you with the detailed information. You need
to let us know whether you want us to ship or hold it.
When you want us to ship the package, we can certainly
include all your letters and magazines. It will be a cost
effective way. If you want to do so, you may select "Hold
Mail" as your document shipping option and just remind
us of including your mails in the shipment.
You may use our U.S. address to receive your packages.
However, if you expect to receive any letters under your
name, you need to provide us with the USPS Form 1583 along
with a copy of your two ID. Please refer to our earlier
Q and A - What Required Documents do I need
to send?
Q: Can I buy insurance for a shipment?
A: All shipments via our express carriers are insured
with a declared value of up to $100. If the declared value
is more than $100, you may request additional insurance.
Additional insurance charges are $2 for every additional
$100. Please be advised that the insurance amount should
be same as the total declared value.
Q: What is your shipping rate?
A: Click here to find out
your shipping cost to your country.
Q: How can I pay for your service and
when do I need to pay?
A: You can make a payment with PayPal
for your membership fee and any shipping fees. Every time
you ask us to ship your packages, we will notify you the
total shipping fee and you need to make the payment through
PayPal. If you do not have a PayPal account, PayPal allows
you to use your credit card to make a payment. Once it
is paid, the shipment will be made shortly thereafter.
If your shipping fee is over $500, you might need to send
us a payment through bank wire. In this case, we will
pay for any bank wire fees.
All charges including membership and shipping fees must
be paid in advance. Your membership will be automatically
renewed unless you cancel it within 7 days prior to the
expiry date.
If you don't want to use PayPal, you may send us your
credit card information or a deposit via wire transfer.
Please contact us for more
information.
Q: Is there any restriction on
high valued items or certain items?
A: If the total declared value of a shipment is
less than $2,499, we can ship your items via DHL or FedEx
without any additional document. However, a Shipper's
Export Declaration (SED) must accompany most international
shipments with a single commodity or harmonized description
valued above US$2,500, or containing validated licensed
materials, or destined for certain eastern European countries.
Please be advised that some countries may request import
license on certain items regardless of the total declared
value.
We need a Shipper’s Export Declaration (SED) for a single
commodity valued above US $2,500 from the U.S. seller,
manufacturer, or order party. You may go to http://www.census.gov/foreign-trade/regulations/forms/new-7525v.pdf
and download the form. Then, ask the U.S. seller or manufacturer
to fill in the form and fax it to us at (949) 624 8240
or email it to us. Please make sure they provide us with
their SED Number or License No. If you purchased the two
items from two different places, we need SED from both
places.
Without a proper information or required document, there
might be a delay at the custom or a package can be returned
back to us. If a package comes back to us, you will be
responsible for any occurred shipping fees including any
duties and taxes.
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